Welcome Back To The Gemba!

 

CHAPTER 4: INVOLVE EVERYONE IN IMPROVEMENT

Challenge

 

Can you devise a development plan for every person? 

 

By looking into the specific learning challenges each team has to find to bring value closer to customers, it will appear that either multiskilling or learning new technologies are essential to succeed.

 

Support front-line managers in devising a plan with each person, both on adding to their technical skills and to their ability to work with colleagues across organizational boundaries.

 

To benefit from people's own experience, these development topics can be found in practical improvement opportunities, in which people can be challenged, listened, encouraged as they struggle, supported and recognized for their efforts.


Thinking Further

 


Dr. Michael Ballé will assist as virtual sensei for this e-learning experience with your own team to illustrate the key concepts you'll explore in the book.